Privacy & Cookies

By using our services you agree to the use of the data that we collect in accordance with this privacy policy

1. ExpoCart Privacy Policy

This is the privacy and cookies policy for www.expocart.com (The Site). The Site is operated by ExpoCart UK Ltd of 71-75 Shelton Street, Covent Garden, London, England, WC2H 9JQ (we, us and our).

For the purposes of the GDPR General Data Protection Regulation (the “GDPR”), we are the data controller. We are committed to protecting your privacy online. We appreciate that you do not want the personal information you provide to us distributed indiscriminately and here we explain with transparency how we collect information, what we do with it and what controls and rights you have.

We reserve the right to change this privacy policy from time to time by changing it on the Site. You should check it regularly. This privacy policy was last updated on 21 May 2018.

The legal bases we rely on

We may collect and process your personal data for the following reasons under the GDPR:

Contractual Obligation - Art. 6.1.(b) In certain cases, e.g. if you placed an order with us, we may need your personal data to comply with our contractual obligations.

Legitimate Interests - Art. 6.1.(f) In some situations, we require your data to pursue our legitimate interests in a way which might reasonably be expected as part of running our business and offer you a better service, which does not materially impact your rights, freedom or interests.

Consent - Art. 6.1.(a) In specific situations, we can collect and process your data with your consent (e.g. if you subscribe to our emails by ticking a box).

Legal Obligation - Art. 6.1.(c) If the law requires us to, we may need to collect and process your data, e.g. if you’re involved in any criminal activity affecting ExpoCart.

What kind of personal data we may collect?

ExpoCart is a B2B company, so we are most of the time collecting and processing only company related data that are not used to identify you personally. However, in some situations, we may collect the following personal data:

When you visit the Site

  • We may automatically collect information about you and your online behaviour on the Site such as products you are browsing, any website or marketing campaigns from which you have come to the Site, the type of internet browser you use and your IP address (the unique address which identifies your computer on the internet) which is automatically recognised by our web server and email service provider. You cannot be identified from this information and it is only used to assist us in providing an effective service on the Site and to collect broad demographic information for aggregate use.

If you are one of our customers or potential customers

  • Information (such as your name, email address, postal address and telephone number) that you provide by completing forms on the Site, including if you register as a user of the Site, subscribe to any service, upload or submit any material via the Site, request any information, or enter into any competition or promotion we may be responsible for or involved with;
  • In connection with an account sign-in facility, your log-in and password details;
  • Details of any transactions made by you through the Site
  • Otherwise, we only collect contact details of the company you work for that are available online.

If you are a supplier using the Site

  • Details of any offers to provide goods and/or services and your price for providing such services and any associated conditions;
  • Communications you send to us, for example to report a problem or to submit queries, concerns or comments regarding the Site or its content;
  • Information from surveys that we may, from time to time, run on the Site for research purposes, if you choose to respond to, or participate in, them;

If you apply for a job

  • Employment details if you send us a CV, resumé or other details of your employment history in connection with an advertised job vacancy or a general enquiry regarding employment opportunities with us.
You are under no obligation to provide any such information. However, if you should choose to withhold requested information, we may not be able to provide you with certain services.

When we may collect your personal data?

  • When you visit the Site and use your account to order products on the phone or online.
  • When you engage with us on social media.
  • When you contact us.
  • When you ask one of our Partners to email you information about a product or service.
  • When you enter prize draws or competitions.
  • When you choose to complete any surveys we send you.
  • When you comment on or review our products and services.
  • When you’ve given a third party permission to share with us the information they hold about you.
  • When you’ve shared personal data online e.g. LinkedIn, Public Exhibitor List.

How do we use your personal data and for what purpose?

At ExpoCart we want to give you the best possible service and customer experience. That’s why we may use personal data in some cases to offer you products and services that are most likely to interest you. We rely on our legitimate interests as the legal basis for doing so. If you wish to change how we use your data, please contacts us using the details at the end of this privacy policy. You can also exercise certain rights, details of which are in the ‘legal rights’ section below.

We may, from time to time, run referral programmes or similar initiatives, such as a "Tell a Friend" programme, that invite you to provide us with the contact details of someone who is known to you who may find our products or services to be of interest. We will only use those contact details for the purpose of the relevant initiative (and not for general marketing purposes). By providing us with their details, you confirm that you have their permission to do so and must not provide us with the details of anyone from whom you do not have such permission. We reserve the right to identify you as the person who has made the referral in the message that is sent to them.

When you visit the Site

We may use your personal data when we:

  • verify and carry out financial transactions in relation to payments you make online;
  • audit the downloading of data from the Site;
  • improve the layout and/or content of the pages of the Site and customise them for users;
  • identify visitors to the Site;
  • carry out research on our users' demographics and tracking of sales data;
  • send you information we think you may find useful or which you have requested from us, including information about our products and services, provided you have indicated that you do not object to being contacted for these purposes;
  • allow, with your consent, carefully selected third parties to send you information directly which you may find useful regarding their products and services.

If you are one of our customers or potential customers

We may use your personal data when we:

  • process your orders and provide you with the services and information offered through the Site and which you request;
  • administer your account with us;
  • verify and carry out financial transactions in relation to payments you make online;
  • audit the downloading of data from the Site (we’ll do this on the basis of our legitimate business interests);
  • improve the layout and/or content of the pages of the Site and customise them for users;
  • identify visitors to the Site;
  • carry out research on our users' demographics and tracking of sales data;
  • send you information we think you may find useful or which you have requested from us, including information about our products and services, provided you have indicated that you do not object to being contacted for these purposes (we’ll do this on the basis of our legitimate business interests);
  • allow, with your consent, carefully selected third parties to send you information directly which you may find useful regarding their products and services;
  • respond to your queries, refund requests and complaints (handling the information you sent enables us to respond and keeping a record may inform any future communication with us and demonstrate how we communicated with you throughout);
  • send you communications required by law or which are necessary to inform you about our changes to the services we provide you (eg updates to this Privacy Notice and legally required information relating to your orders);
  • administer any of our prize draws or competitions which you enter, based on your consent given at the time of entering.

Of course, you can tell us at any time not to contact you with information regarding our products and services, by following the unsubscribe instructions on any communications sent to you. You can also exercise the right at any time by contacting us using the contact us details at the end of this privacy policy or by changing your preferences in your ExpoCart account.

If you are a supplier using the Site

We may use your personal data when we:

  • send you orders as part of our partnership;
  • respond to your queries, refund requests and complaints (handling the information you sent enables us to respond and keeping a record may inform any future communication with us and demonstrate how we communicated with you throughout);
  • protect our business and your account from fraud and other illegal activities.

If you apply for a job

We may use your personal data when we:

  • review any job application you may make;
  • contact you for an interview;
  • consider the outcome of any interview;
  • communicate with you following any interview or in case we need to hire in the future.

Security: How do we protect your data?

We place great importance on the security of all personally identifiable information associated with our users. We have security measures in place to attempt to protect against the loss, misuse and alteration of personal information under our control. For example, our security and privacy policies are periodically reviewed and enhanced as necessary and only authorised personnel have access to personal information. Whilst we cannot ensure or guarantee that loss, misuse or alteration of information will never occur, we use all reasonable efforts to prevent it.

You should bear in mind that submission of information over the internet is never entirely secure. We cannot guarantee the security of information you submit via the Site whilst it is in transit over the internet and any such submission is at your own risk.

It is advisable to close your browser when you have finished your user session to help ensure others do not access your personal information if you use a shared computer or a computer in a public place.

Payment Processing

Payment details you provide will be encrypted using secure sockets layer (SSL) technology before they are submitted to us over the internet. Payments made on the Site are made through our payment gateway provider, Stripe. You will be providing credit or debit card information directly to Stripe which operates a secure server to process payment details, encrypting your credit/debit card information and authorising payment. Information which you supply to Stripe is not within our control and is subject to Stripe's own privacy policy and terms and conditions.

How long do we keep your personal data?

When we collect or process your personal data, we’ll only keep it for as long as is necessary for the purpose for which it was collected and taking our legal and regulatory obligations into account. At the end of this period, we’ll delete or anonymise your personal data.

Do we share your personal data, if so with who?

  • We do not share your personal data with any partners or third parties for marketing purposes without your consent.
  • We may disclose aggregate statistics about visitors to the Site, customers and sales in order to describe our services to prospective partners, advertisers, sponsors and other reputable third parties and for other lawful purposes, but these statistics will not include personally identifiable information.
  • We may disclose your personal information to any of our affiliates, or to our agents or contractors who assist us in providing the goods and services we offer through the Site, processing transactions, fulfilling requests for information, receiving and sending communications, updating marketing lists, analysing data, providing support services or in other tasks, from time to time.
  • Our agents and contractors will only use your information to the extent necessary to perform their functions.
  • In the event that we undergo re-organisation or are sold to a third party, any personal information we hold about you may be transferred to that re-organised entity or third party.
  • We may disclose your personal information if required to do so by law or if we believe that such action is necessary to prevent fraud or cybercrime or to protect the Site or the rights, property or personal safety of any person.

Third Party contractors and other controllers

We may appoint sub-contractors data processors as required to help us to deliver services to you. Where we do so, they will process personal information confidentially on our behalf and at our direction. We conduct an appropriate level of due diligence and put in place necessary contractual documentation in relation to any sub-contractor to ensure that they process personal information appropriately and according to our legal and regulatory obligations.

Your legal rights over your personal data?

You have the following rights in relation to the personal information we hold about you. Please note that these rights are subject to certain exemptions which may be applicable to any request you make.

Your right of access:

If you ask us, we’ll confirm whether we’re processing your personal information and, subject to any applicable exemptions, provide you with a copy of that personal information (along with certain other details) within the timescales or extended timescales provided for by the GDPR for complex requests, or where applicable, provide you with an explanation as to why we will not be complying with your request. If you require additional copies, we may need to charge a reasonable fee.

Your right to rectification:

If the personal information we hold about you is inaccurate or incomplete, you’re entitled to have it rectified. If you are entitled to rectification and if we’ve shared your personal information with others, we’ll let them know about the rectification where possible and where this would not involve disproportionate effort. If you ask us, where possible and lawful to do so, we’ll also tell you who we’ve shared your personal information with so that you can contact them directly.

Your right to erasure:

You can ask us to delete or remove your personal information in some circumstances such as where we no longer need it or if you withdraw your consent (where applicable because that was the legal basis on which we were processing your personal information). If you are entitled to erasure and if we’ve shared your personal information with others, we’ll take reasonable steps to inform those others where possible and where this would not involve disproportionate effort. If you ask us, where it is possible and lawful for us to do so, we’ll also tell you who we’ve shared your personal information with so that you can contact them directly.

Your right to restrict processing:

You can ask us to ‘block’ or suppress the processing of your personal information in certain circumstances such as where you contest the accuracy of that personal information or you object to us. If you are entitled to restriction and if we’ve shared your personal information with others, we’ll let them know about the restriction where it is possible for us to do so. If you ask us, where it is possible and lawful for us to do so, we’ll also tell you who we’ve shared your personal information with so that you can contact them directly.

Your right to data portability:

With effect from 25 May 2018, you have the right, in certain circumstances, to obtain personal information you’ve provided us with (in a structured, commonly used and machine readable format) and to reuse it elsewhere or to ask us to transfer this to a third party of your choice.

Your right to object:

You can ask us to stop processing your personal information, and we will do so, if we are:

  • relying on our own or someone else’s legitimate interests to process your personal information, except if we can demonstrate compelling legal grounds for the processing; or
  • processing your personal information for direct marketing.

Your rights in relation to automated decision-making and profiling:

You have the right not to be subject to a decision when it’s based on automatic processing, including profiling, if it produces a legal effect or similarly significantly affects you, unless such profiling is necessary for entering into, or the performance of, a contract between you and us.

Your right to withdraw consent:

If we rely on your consent (or explicit consent) as our legal basis for processing your personal information, you have the right to withdraw that consent at any time.

Any questions or requests?

If you have any questions about this privacy policy or in regards with your personal data, please email us at privacy@expocart.com.

If you think your data has not been handled correctly, or you are unhappy with our response to any requests you have made to us regarding the use of your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office by calling 0303 123 1113 or online at www.ico.org.uk/concerns.

If you are based outside the UK, you may lodge your complaint with the relevant data protection regulator in your country of residence.

 

2. Cookies Policy

When you interact with the Site, we try to make that experience simple and meaningful. When you visit the Site, our web server sends a cookie to your computer.

What are cookies?

Cookies are small pieces of information which are issued to your computer when you visit a website and which store and sometimes track information about your use of the Site. A number of cookies we use last only for the duration of your web session and expire when you close your browser. Other cookies are used to remember you when you return to the Site and will last for longer.


Please find below the list of the cookies we use:

Necessary, Performance & Functionality Cookies



Marketing Cookies



For more information about this type of interest based advertising, and about how to turn this feature off please visit http://www.youronlinechoices.com/uk/.

Disabling or enabling cookies via your browser
Most web browsers automatically accept cookies but, if you prefer, you can change your browser to prevent that or to notify you each time a cookie is set. You can also learn more about cookies by visiting www.allaboutcookies.org which includes additional useful information on cookies and how to block cookies using different types of browser. Please note, however, that by blocking or deleting cookies used on the Site, you may not be able to take full advantage of the Site.

In addition to cookies, tracking Gifs may be set by us or third parties in respect of your use of the Site. Tracking Gifs are small image files within the content of the Site or the body of our newsletters so we or third parties can understand which parts of the Site are visited and whether particular content is of interest.