When you interact with the Site, we try to make that experience simple and meaningful. When you visit the Site, our web server sends a cookie to your computer. Cookies are small pieces of information which are issued to your computer when you visit a website and which store and sometimes track information about your use of the Site. A number of cookies we use last only for the duration of your web session and expire when you close your browser. Other cookies are used to remember you when you return to the Site and will last for longer.
Please find below the list of the cookies we use:
Strictly Required & Functionality Cookies
|Cookies||What is it used for?|
frontend, frontendex, exct-vid
|Internally used to track sessions of our customers and the scope of our website currently being used (location, e.g. London ExCel)|
To identify the Zopim user and know their preferences regarding Zopim’s internal unit use.
To store the Zopim Live Chat ID used to identify a device across visits, and also across a single chat session.
Hotjar allows us to monitor how visitors use the website. This session cookie is set to let Hotjar know whether that visitor is included in the sample which is used to generate funnels.
More info: HotJar Cookie Information
Name: __utma, __utmt, utmb, utmc, utmz
To collect information about browsed pages, devices being used by our customers, tracking conversions and similar statistics.
No personal information are being recorded.
|Cookies||What is it used for?|
Encrypted Facebook ID and Browser ID - is used for advertisement purposes.
For identification of our customers coming from email marketing.
This is the privacy and cookies policy for www.expocart.com (The Site). The Site is operated by ExpoCart UK Ltd of Office 215, Unit 1, Riverbank Business Park, Dye House Lane, London E3 2TB (we, us and our).
For the purposes of the GDPR General Data Protection Regulation (the “GDPR”), we are the data controller. We are committed to protecting your privacy online. We appreciate that you do not want the personal information you provide to us distributed indiscriminately and here we explain with transparency how we collect information, what we do with it and what controls and rights you have.
We may collect and process your personal data for the following reasons under the GDPR:
Contractual Obligation - Art. 6.1.(b) In certain cases, e.g. if you placed an order with us, we may need your personal data to comply with our contractual obligations.
Legitimate Interests - Art. 6.1.(f) In some situations, we require your data to pursue our legitimate interests in a way which might reasonably be expected as part of running our business and offer you a better service, which does not materially impact your rights, freedom or interests.
Consent - Art. 6.1.(a) In specific situations, we can collect and process your data with your consent (e.g. if you subscribe to our emails by ticking a box).
Legal Obligation - Art. 6.1.(c) If the law requires us to, we may need to collect and process your data, e.g. if you’re involved in any criminal activity affecting ExpoCart.
ExpoCart is a B2B company, so we are most of the time collecting and processing only company related data that are not used to identify you personally. However, in some situations, we may collect the following personal data:
You are under no obligation to provide any such information. However, if you should choose to withhold requested information, we may not be able to provide you with certain services.
We may, from time to time, run referral programmes or similar initiatives, such as a "Tell a Friend" programme, that invite you to provide us with the contact details of someone who is known to you who may find our products or services to be of interest. We will only use those contact details for the purpose of the relevant initiative (and not for general marketing purposes). By providing us with their details, you confirm that you have their permission to do so and must not provide us with the details of anyone from whom you do not have such permission. We reserve the right to identify you as the person who has made the referral in the message that is sent to them.
We place great importance on the security of all personally identifiable information associated with our users. We have security measures in place to attempt to protect against the loss, misuse and alteration of personal information under our control. For example, our security and privacy policies are periodically reviewed and enhanced as necessary and only authorised personnel have access to personal information. Whilst we cannot ensure or guarantee that loss, misuse or alteration of information will never occur, we use all reasonable efforts to prevent it.
You should bear in mind that submission of information over the internet is never entirely secure. We cannot guarantee the security of information you submit via the Site whilst it is in transit over the internet and any such submission is at your own risk.
It is advisable to close your browser when you have finished your user session to help ensure others do not access your personal information if you use a shared computer or a computer in a public place.
When we collect or process your personal data, we’ll only keep it for as long as is necessary for the purpose for which it was collected and taking our legal and regulatory obligations into account. At the end of this period, we’ll delete or anonymise your personal data.
We may appoint sub-contractors data processors as required to help us to deliver services to you. Where we do so, they will process personal information confidentially on our behalf and at our direction. We conduct an appropriate level of due diligence and put in place necessary contractual documentation in relation to any sub-contractor to ensure that they process personal information appropriately and according to our legal and regulatory obligations.
You have the following rights in relation to the personal information we hold about you. Please note that these rights are subject to certain exemptions which may be applicable to any request you make.
Your right of access:
If you ask us, we’ll confirm whether we’re processing your personal information and, subject to any applicable exemptions, provide you with a copy of that personal information (along with certain other details) within the timescales or extended timescales provided for by the GDPR for complex requests, or where applicable, provide you with an explanation as to why we will not be complying with your request. If you require additional copies, we may need to charge a reasonable fee.
Your right to rectification:
If the personal information we hold about you is inaccurate or incomplete, you’re entitled to have it rectified. If you are entitled to rectification and if we’ve shared your personal information with others, we’ll let them know about the rectification where possible and where this would not involve disproportionate effort. If you ask us, where possible and lawful to do so, we’ll also tell you who we’ve shared your personal information with so that you can contact them directly.
Your right to erasure:
You can ask us to delete or remove your personal information in some circumstances such as where we no longer need it or if you withdraw your consent (where applicable because that was the legal basis on which we were processing your personal information). If you are entitled to erasure and if we’ve shared your personal information with others, we’ll take reasonable steps to inform those others where possible and where this would not involve disproportionate effort. If you ask us, where it is possible and lawful for us to do so, we’ll also tell you who we’ve shared your personal information with so that you can contact them directly.
Your right to restrict processing:
You can ask us to ‘block’ or suppress the processing of your personal information in certain circumstances such as where you contest the accuracy of that personal information or you object to us. If you are entitled to restriction and if we’ve shared your personal information with others, we’ll let them know about the restriction where it is possible for us to do so. If you ask us, where it is possible and lawful for us to do so, we’ll also tell you who we’ve shared your personal information with so that you can contact them directly.
Your right to data portability:
With effect from 25 May 2018, you have the right, in certain circumstances, to obtain personal information you’ve provided us with (in a structured, commonly used and machine readable format) and to reuse it elsewhere or to ask us to transfer this to a third party of your choice.
Your right to object:
You can ask us to stop processing your personal information, and we will do so, if we are:
Your rights in relation to automated decision-making and profiling:
You have the right not to be subject to a decision when it’s based on automatic processing, including profiling, if it produces a legal effect or similarly significantly affects you, unless such profiling is necessary for entering into, or the performance of, a contract between you and us.
Your right to withdraw consent:
If we rely on your consent (or explicit consent) as our legal basis for processing your personal information, you have the right to withdraw that consent at any time.
If you think your data has not been handled correctly, or you are unhappy with our response to any requests you have made to us regarding the use of your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office by calling 0303 123 1113 or online at www.ico.org.uk/concerns.
If you are based outside the UK, you may lodge your complaint with the relevant data protection regulator in your country of residence.
Amid the developing coronavirus situation, I wanted to take the time to reassure you of the actions we are taking.
Our thoughts go out to all those who have been affected, and we owe a tremendous amount to the frontline workers and NHS that are keeping our critical services running.
Following the latest government guidance, we will be working from home to protect the welfare of our employees and community, however, remain open as usual to take orders and deal with any queries or support issues.
I would like to inform all of our customers they can continue to order using our website or by speaking to us on live chat, email or over the phone.
As many exhibitions are being moved to September - December, we expect this period to be busier than usual and as such we would advise exhibitors that planning on attending these events to get their orders and payments in earlier than usual to guarantee stock and product availability. In light of the current situation, we are offering 15% off any orders placed by the end of April using code SUPPORT15.
In the meantime, please stay safe and look after each other.
Co-founder & CEO, ExpoCart